The volume light on the laptop base was indicated as red (which meant the volume was off, even when the volume on the laptop screen was on). I took it home with me yesterday, watched a few videos and wondered why the sound wasn't working. The internal hard drive stopped working, I took it to a computer repair shop, they put in a new internal hard drive, asked Microsoft for a key code and jump started the laptop. This happened to me too. I own an HP Pavilion dv7-1135nr (Windows Vista).
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